FAQs

Do I Need To Be at Home For My Delivery?

No, you don’t need to be at home. But someone over the age of 18 must be at home on your scheduled date to accept and sign for the delivery. We highly recommend that the person that will get the package to be the purchaser. If the merchandise has to be re-delivered, a charge may apply. The receiver will also need the original receipt, a valid picture ID or a driver’s license.

What Are Your Customer Service Hours?

Our customer service department is open 24 hours and 7 days a week.Our customer service department is open 24 hours and 7 days a week.

How Can I Cancel My Order?

Cancellations are handled through our portal where the purchase was made. Ask for the salesperson in charge or contact our customer care representative.

If I Do Not Want My Merchandise Delivered, Can I Pick It Up?

Yes, you can pick up the furniture at our store location.

What Is CrownLuv Furnishings Cancellation and Return Policy?

If a customer calls within 48hours of getting their order, they may return their purchase for store credit or make a re-selection excluding any delivery charges. Special order merchandise is excluded.

What If I Have A Damaged Piece Upon Delivery?

Kindly contact our customer service representative to schedule a service technician to visit your location for repair.

Do You Have An Extended Warranty?

Yes, extended warranties are available. Ask your sales associate for more information.

How Do I Report A Problem?

If you have any problem with the order or you’re not satisfied with the item you received, you can report to our customer service department.

Will CrownLuv Furnishings Set Up My Furniture?

We set up and assemble some items. For other merchandise, we charge a little fee for set up.

Will I Be Contacted Regarding My Delivery?

Yes, we’ll confirm 72 hours before the delivery and again the evening when the delivery was made.

Can I Return My Merchandise To Your Stores?

Merchandise must be returned to our store. Accessories must be returned in the original package.

What Is CrownLuv Furnishings Warranty?

Our furniture items are based on the manufacturer’s warranty.

Is There A Charge For Furniture Assembly Upon Delivery?

Delivery and assembly are complimentary services at our store.

How Long Will It Take To Receive My Order After Placing It?

Each furniture vendor differs. After placing an order, our professional staff will call and inform you about the shipping time that’s specific to your order.

Do You Remove Existing Furniture And Accept Items On Consignment?

Our store sells only new and special order furniture. We don’t accept or sell items on consignment for clients and we won’t remove existing furniture.